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Frequently Asked Questions

General

I received the wrong item!

I need to change something on my order. What do I do?

Why was my order unexpectedly canceled?

How do I become a Superior Times reseller?

Shipping

How long will it take to process my order?

How long does domestic shipping to Canada take?

How long does US shipping take?

How long does international shipping take?

How do I track my order?

Returns

How do I start a return?

How do I start an exchange?

Payments

What forms of payment do you accept?

Will my card be charged immediately upon ordering?

I forgot to add a discount code to my order. What do I do?

Warranty

What does the 12 month limited warranty cover?

Our Watches

What type of movement is used?

What type of glass is used?

Are your watches waterproof?

What type of leather is used?

Are your straps interchangeable? What is the "quick release" function?

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